APWU Health Plan Provides Support to Members Impacted by Hawaii Wildfires

The APWU Health Plan is committed to supporting our members who have been impacted by the recent wildfires in Hawaii. We have taken a number of steps to make sure that our members have access to the care they need.

The APWU Health Plan will relax requirements for care received from August 08- August 31, 2023.

For supplies and medications: The Health Plan will waive refill too soon limitations for members who are unable to use the mail order service for refills, lost or destroyed medications.

If you have any questions, please do not hesitate to contact the APWU Health Plan Customer Service line. Here are the contact numbers for the different APWU Health Plans:

  • APWU Health Plan High Option: 1-800-222-2798
  • Medicare Advantage High Option Plan enhancement: 1-855-383-8793
  • Consumer Driven Option: 1-800-718-1299

We hope that these measures will help our members who have been impacted by the wildfires. We are committed to providing our members with the care they need, even in the most difficult of circumstances. Here are some additional resources that may be helpful to individuals impacted by the wildfires:

  • A toll-free emotional-support help line is being offered to affected individuals: 1-866-447-3573. This line will be open Monday – Friday, 8 am – 8 pm CT, for two weeks from the date of the event.
  • The service is free of charge and open to anyone. Callers may also receive referrals to community resources.
  • Along with the toll-free help line, emotional-support resources and information are available online at liveandworkwell.com.
  • The Red Cross: The Red Cross is providing assistance to individuals you can call the Red Cross at 1-800-RED-CROSS (1-800-733-2767) or visit www.redcross.org/hawaii for more information.
  • Hawaii Department of Health: You can find the latest updates on the Hawaii Department of health website at  https://health.hawaii.gov/

We hope that these resources will be helpful to our members. Our thoughts go out to all those affected. We will continue to monitor this situation closely.