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Welcome to the APWU Health Plan Director’s blog!

This blog will give me an opportunity to share health plan news, healthy living tips, and my personal experiences as a patient using our High Option Health Insurance Plan.

This blog will give me the ability to use social media and other technologies to communicate directly with you, our health plan members. In addition, I’ll use this blog to share multimedia, such as videos and photos.

I hope that you find my blog to be helpful, engaging, and informational.

Thank you for stopping by! I look forward to growing my blog with you and hearing from you in the comments.

My husband has been an APWU plan member for over 30 years and we always get excellent customer service. Today was the icing on the cake when Dianne, one of your customer service representatives, contacted one of my providers to assist with the correction of a bill that was consistently being billed as out of network. She initiated a conference call on my behalf and was able to resolve the issue that I have been trying to resolve for 2 years. Dianne was extremely patient and kind and I will never forget the awesome customer service that she provided. Within an hour the provider contacted me to say that all of the claims had been adjusted appropriately.

Annette Gaines McElyea

Can’t say enough good about the Health plan. I have the high option and it’s worked great for our family!