For our members and their families affected by the fires in the Pacific Palisades area of California , the Health Plan will:
• Relax plan requirements for care received from 1/9/25 – 2/09/25
• For supplies and medications: The Health Plan will waive “refill too soon” limitations for members in the affected areas who are unable to use the mail order service for refills, lost or destroyed medications.
• High Option Teladoc coverage: The Health Plan will expand Teladoc telehealth coverage for our High Option members by providing 5 virtual visits at zero cost, rather than the normal 2.
• In-patient hospital stays that occur during the 1/9/25-2/8/25 timeframe will be paid at the in-network rate even if you are confined in an out-of-network facility.
• A toll-free emotional-support help line is available at 866-447-3573. This line will be open Monday – Friday from 6 a.m. – 6 p.m. PST for two weeks from the date of the natural disaster. The service is free of charge and open to anyone.
• Another resource is Optumwellbeing.com, a public website where you can access resources to help navigate difficult situations. The Critical Support Center section of the website includes a library of content for you to access during a critical event, grouped by topic (trauma, natural disasters, etc.).
Our thoughts go out to all those affected. We will continue to monitor this situation closely.