In our constant efforts to improve our members’ customer services, the APWU Health Plan is issuing new identification cards for High Option Members.

The APWU Health Plan mailed new identification cards to its High Option members. They should have them in their possession already. These cards go into effect on January 01, 2018.

These cards have new ID numbers that help us better serve our members. The Health Plan recommends that members destroy their old cards after December 31, 2017. Members should present your new card at the doctor, pharmacy, hospital, or other medical provider when they receive health care, even if the member has visited the medical provider or pharmacy before. This will allow the medical provider to bill the APWU Health plan directly for services without any delay.

These cards are part of an extensive effort to update our software system and improve our service to Health Plan members. Questions about the cards or the APWU Health Plan can be directed to our Membership Services staff at 1-800-222-APWU (2798) or as always to my office at 410-424-1504.

I hope all of you have a wonderful holiday season and a happy healthy New Year.